PRIVACY AND PERSONAL DATA PROTECTION STATEMENT REGARDING CUSTOMERS OF LE CLOS DES OLIVIERS
2018

Welcome to this website, of which Le Clos des Oliviers (French société à responsabilité limitée (limited liability company) with share capital of 10 000 Euros, whose registered office is located at Mas de la Dame, route départementale 5, 13520 Les Baux de Provence, France) is the owner and data controller of your personal data.

Le Clos des Oliviers is a company that is committed to protecting your privacy and your personal data. This information note aims at explaining how we, Le Clos des Oliviers, collect, use and communicate the information that you provide via our institutional site, our e-store, the websites of our products and services, our dedicated portals and mobile applications.

Please read this document in full before using this website or sending us information about you.

We take the necessary measures in order to ensure a level of security of your personal data, in line and in accordance with law no. 78-17 of 6th January 1978, the
French Data Protection Law and the new European regulation, the General Data Protection Regulation no. 2016/79 of 27th April 2016.

1. Which personal data do we collect?

We collect and process in particular your surname, first name, address, email address, telephone number, status (professional, private individual, student), service and/or title, company, role, payment information, connection data (dates and times of connections, IP address) and browsing data, order history, preferences and interests, products consulted, delivery incidents, claims.

2. When do we collect your personal information?

We collect the information that you provide to us voluntarily, in particular:

  • When you create or amend your customer account or user account in your dedicated area on one of our websites;
  • When you place an order or take out a subscription on our websites
  • When you settle an order or subscription
  • When you browse on our websites, consult the products and use our services
  • When you take part in a game or competition
  • When you contact our customer service
  • When you download a white paper or any documentation related to one of our products
  • When you request a demonstration of a product or a quotation
  • When you take part in an event, conference or webinar
  • When you wish to be contacted by a sales representative.

When you complete the fields, the compulsory nature of the information requested is indicated by an asterisk, as this information is required in order to meet with our obligations in relation to you, i.e. provide you with a service or enable you to purchase a product. If this compulsory information is not communicated to us, we will not be able to provide what you are expecting from us.

Certain information, in particular technical information (IP address of your computer) or regarding the consultation of the website and its functions, is collected automatically by cookies due to your actions on our website. For more information, please consult our cookies policy.

3. How will we use your personal data?

We will use your personal data in relation to performing the contract between us, for one or several of the following purposes:

  • To perform the operations related to managing our business relations: contracts, orders, subscriptions, deliveries, invoices, accounts, management of your customer account, follow-up of our customer relations, management of claims, unpaid invoices, and disputes
  • To improve our products and services by inviting you to take part in surveys, studies, satisfaction surveys and product tests;
  • To improve your user experience on our website and to benefit from functions and services of the website;
  • To help you take part in competitions or promotional operations;
  • To draw up commercial statistics;
  • We use Google Analytics to analyse and draw up statistics related to the consultation and use of the website (number of pages visited, number of visits and activity) of our services (articles read) and advertisements published on the website;
  • To exchange our customer and potential customer files with our partners;
  • To send personalised information and newsletters on our products and services and their evolution, about our news, about your professional news: certain newsletters that we send you are directly related to your subscriptions and this information is an integral part of your subscriptions. If you choose to unsubscribe from these newsletters, by contacting our customer service department, the partial performance of the contract binding us may not be put forward against us;
  • For the characterisation of customer profiles and the analysis of your preferences in terms of purchases;
  • For marketing analyses;
  • For managing requests regarding right to access, rectify and object.

4. How to manage your personal data?

You may unsubscribe from the newsletters and special offers that you wish to receive by clicking on the unsubscribe link accessible from any email that we send to you or by contacting the customer service department (see article 8).

5. Who will receive your personal data?

  • Le Clos des Oliviers;
  • The service providers with which we work for managing your orders and subscriptions and for performing certain services that we offer you (invoicing, payment, debt collection, customer satisfaction, etc.) for the purposes indicated above, and only within the limit required for achieving the tasks entrusted to them. These service providers may be required to contact you directly by using the contact details that you have communicated to us.

We are strict in requiring that our service providers only use your personal data to manage the services that we ask them to supply. We also ask these service providers to always comply with the laws applicable in terms of protection of personal data and to pay particular attention to the confidentiality and safety of this data.

Your personal data may be communicated in accordance with a law, regulation, decision from a regulatory or judicial authority and, finally, if necessary for Le Clos des Oliviers, in order to protect its rights and interests.

6. Where is your personal data stored and is it safe?

Your personal data is either stored in our databases or in those of our service providers, which are located within the European Union.

We place great importance on the security of your data. This is why we implement all appropriate measures to prevent, where possible, any alteration or loss of your data or any unauthorised access to it.

7. Will your personal data be transferred outside of the European Union?

As part of the purposes indicated above, we may be required to transfer your personal data to companies located in countries that are not members of the European Economic Area (European Union, Iceland, Liechtenstein, Norway), whose legislation in terms of personal data protection differs from that of the European Union.
In this case, rigorous and appropriate organisational, procedural and technical measures along with those related to the personnel will ensure the safety and confidentiality of your personal data.

Transfers outside of the European Union may thus take place in particular as part of the following activities: external tele-sales, computer services.

8. What are your rights regarding your personal data?

You have a right to access, correct and delete the personal data about you, and a right to limit the processing of it and to request its portability. You also have a right to object for legitimate grounds to the processing of your personal data and a right to object to the processing of your data for canvassing purposes. Finally, you have the right to make a claim to the CNIL (French Data Protection Agency).

You may use these rights at any time by contacting our customer service department:

  • By post: Le Clos des Oliviers, Mas de la Dame, route départementale 5, 13520 Les Baux de Provence, France;
  • By e-mail: contact@closdesoliviers-provence.com, please include your customer reference.

Further detail: any request by post or by email must be signed and sent with a photocopy of an identity document including your signature and specifying the address to which the reply should be sent. A reply will then be sent to you within a period of three months following receipt of the request.

9. What is the period for storing your personal data?

Your personal data will be stored for a period that will not exceed the period required for the purposes for which it has been collected.

Thus, your data will be kept for the duration of our contractual relations and archived for a period of five (5) years following the end of the said contractual relations, when such data has an administrative interest, in particular for providing proof of a right or contract.

10. Amendments of this information file

We update this file on a regular basis according to the legal evolutions; any update will be available for consultation on this same page.
COOKIES POLICY OF LE CLOS DES OLIVIERS

When consulting our websites, information related to the browsing of your computer may be recorded by programs, in particular in files known as “cookies”.

This information page therefore aims at informing you about cookies, why and how we use them and how you can accept or refuse their use. In this note, the word “we” refers to the company Le Clos des Oliviers.

What is a cookie?

A cookie is a small text file, recorded by the server of a website in the browser of your computer, telephone or any other device when consulting this website.

A cookie contains several pieces of information:

  • the name of the server having placed it;
  • an identifier with a unique number;
  • possibly an expiry date.

Which cookies are present on our websites?

Cookies are essential for running our websites. We use the following cookies:

  • Cookies that are strictly necessary

    These cookies aim at facilitating the browsing on our websites while enabling the best use of the various functions.

    The refusal or deletion of these cookies may prevent the smooth running of our websites./p>

  • Functional cookies

    Functional cookies aim at facilitating the functions of our websites and making their use more pleasant for the visitor.

    These cookies enable us to collect information related to the browsing on the website in order to provide the visitor with a personalised service. They are, for example, cookies that memorise your preferences.

  • Performance cookies

    Our websites use Google Analytics. We therefore use performance cookies to analyse the use of our websites in order to improve the functions of them. It is thus possible to find a cookie on our websites that lists the number of unique visitors and another cookie that analyses the most popular pages.

  • Target/publicity cookies

    These cookies enable us to provide you with content and advertisements to suit your requirements.

  • Third-party cookies

    Our websites also contain cookies from third parties such as (i) our bank partner in order to secure the payment of the transactions made on our websites, (ii) audio-visual services, (iii) buttons specific to social media,
    (iv) advertisements, (v) services for improving user experience, (vi) services associating the browsing on our websites with promotional mailshots or access statistics. These cookies are not essential for browsing on our websites.

Finally, we do not use cookies that store sensitive personal data.

Who uses the information collected by the cookies?

The information collected by our cookies is exclusively used by Le Clos des Oliviers, with the exception of that contained in the third-party cookies, which is used and managed by external entities in order to meet with the requests for improvement of our services and the visitor’s experience during the latter’s browsing on our websites.

How to accept or refuse cookies on your computer?

A cookie is stored on your computer subject to your preferences. By using the settings of your browsing software or through inter-professional platforms, you may simply and free of charge, accept
(1) (1) or refuse (2) the storage of cookies on your computer, at any time.

1.   Accepting cookies

If your browsing software has been configured to accept the storage of cookies on your computer, the cookies included in the pages and content that you have consulted will be systematically stored in your computer.

2.   Refusing cookies

You may configure your browsing software so that:
o the acceptance or refusal of cookies is offered to you when you consult a website, before a cookie may be stored on your computer;
o you systematically refuse the storage of cookies on your computer.

N.B.: any configuration that you may use on your browsing software regarding the acceptance or refusal of cookies may amend your browsing on the internet and your conditions of accessing certain services requiring the use of these same cookies.

If you choose to refuse the storage of cookies on your computer or if you delete those already stored, we decline all responsibility for the consequences related to the poor functioning of our services.

How to apply your choices depending on the browser that you use?

You may accept, restrict, block or delete cookies at any time on our websites by amending the configuration of your browsing software according to the following terms and conditions: