PRIVACY AND PERSONAL DATA PROTECTION STATEMENT REGARDING CUSTOMERS OF LE CLOS DES OLIVIERS
Welcome to this website, of which Le Clos des Oliviers (French société à responsabilité limitée (limited liability company) with share capital of 10 000 Euros, whose registered office is located at Mas de la Dame, route départementale 5, 13520 Les Baux de Provence, France) is the owner and data controller of your personal data.
Le Clos des Oliviers is a company that is committed to protecting your privacy and your personal data. This information note aims at explaining how we, Le Clos des Oliviers, collect, use and communicate the information that you provide via our institutional site, our e-store, the websites of our products and services, our dedicated portals and mobile applications.
Please read this document in full before using this website or sending us information about you.
We take the necessary measures in order to ensure a level of security of your personal data, in line and in accordance with law no. 78-17 of 6th January 1978, the
French Data Protection Law and the new European regulation, the General Data Protection Regulation no. 2016/79 of 27th April 2016.
1. Which personal data do we collect?
We collect and process in particular your surname, first name, address, email address, telephone number, status (professional, private individual, student), service and/or title, company, role, payment information, connection data (dates and times of connections, IP address) and browsing data, order history, preferences and interests, products consulted, delivery incidents, claims.
2. When do we collect your personal information?
We collect the information that you provide to us voluntarily, in particular:
When you complete the fields, the compulsory nature of the information requested is indicated by an asterisk, as this information is required in order to meet with our obligations in relation to you, i.e. provide you with a service or enable you to purchase a product. If this compulsory information is not communicated to us, we will not be able to provide what you are expecting from us.
Certain information, in particular technical information (IP address of your computer) or regarding the consultation of the website and its functions, is collected automatically by cookies due to your actions on our website. For more information, please consult our cookies policy.
3. How will we use your personal data?
We will use your personal data in relation to performing the contract between us, for one or several of the following purposes:
4. How to manage your personal data?
You may unsubscribe from the newsletters and special offers that you wish to receive by clicking on the unsubscribe link accessible from any email that we send to you or by contacting the customer service department (see article 8).
5. Who will receive your personal data?
We are strict in requiring that our service providers only use your personal data to manage the services that we ask them to supply. We also ask these service providers to always comply with the laws applicable in terms of protection of personal data and to pay particular attention to the confidentiality and safety of this data.
Your personal data may be communicated in accordance with a law, regulation, decision from a regulatory or judicial authority and, finally, if necessary for Le Clos des Oliviers, in order to protect its rights and interests.
6. Where is your personal data stored and is it safe?
Your personal data is either stored in our databases or in those of our service providers, which are located within the European Union.
We place great importance on the security of your data. This is why we implement all appropriate measures to prevent, where possible, any alteration or loss of your data or any unauthorised access to it.
7. Will your personal data be transferred outside of the European Union?
As part of the purposes indicated above, we may be required to transfer your personal data to companies located in countries that are not members of the European Economic Area (European Union, Iceland, Liechtenstein, Norway), whose legislation in terms of personal data protection differs from that of the European Union.
In this case, rigorous and appropriate organisational, procedural and technical measures along with those related to the personnel will ensure the safety and confidentiality of your personal data.
Transfers outside of the European Union may thus take place in particular as part of the following activities: external tele-sales, computer services.
8. What are your rights regarding your personal data?
You have a right to access, correct and delete the personal data about you, and a right to limit the processing of it and to request its portability. You also have a right to object for legitimate grounds to the processing of your personal data and a right to object to the processing of your data for canvassing purposes. Finally, you have the right to make a claim to the CNIL (French Data Protection Agency).
You may use these rights at any time by contacting our customer service department:
Further detail: any request by post or by email must be signed and sent with a photocopy of an identity document including your signature and specifying the address to which the reply should be sent. A reply will then be sent to you within a period of three months following receipt of the request.
9. What is the period for storing your personal data?
Your personal data will be stored for a period that will not exceed the period required for the purposes for which it has been collected.
Thus, your data will be kept for the duration of our contractual relations and archived for a period of five (5) years following the end of the said contractual relations, when such data has an administrative interest, in particular for providing proof of a right or contract.
10. Amendments of this information file
We update this file on a regular basis according to the legal evolutions; any update will be available for consultation on this same page.
COOKIES POLICY OF LE CLOS DES OLIVIERS
When consulting our websites, information related to the browsing of your computer may be recorded by programs, in particular in files known as “cookies”.
This information page therefore aims at informing you about cookies, why and how we use them and how you can accept or refuse their use. In this note, the word “we” refers to the company Le Clos des Oliviers.
What is a cookie?
A cookie is a small text file, recorded by the server of a website in the browser of your computer, telephone or any other device when consulting this website.
A cookie contains several pieces of information:
Which cookies are present on our websites?
Cookies are essential for running our websites. We use the following cookies:
Cookies that are strictly necessary
These cookies aim at facilitating the browsing on our websites while enabling the best use of the various functions.
The refusal or deletion of these cookies may prevent the smooth running of our websites./p>
Functional cookies aim at facilitating the functions of our websites and making their use more pleasant for the visitor.
These cookies enable us to collect information related to the browsing on the website in order to provide the visitor with a personalised service. They are, for example, cookies that memorise your preferences.
Our websites use Google Analytics. We therefore use performance cookies to analyse the use of our websites in order to improve the functions of them. It is thus possible to find a cookie on our websites that lists the number of unique visitors and another cookie that analyses the most popular pages.
These cookies enable us to provide you with content and advertisements to suit your requirements.
Our websites also contain cookies from third parties such as (i) our bank partner in order to secure the payment of the transactions made on our websites, (ii) audio-visual services, (iii) buttons specific to social media,
(iv) advertisements, (v) services for improving user experience, (vi) services associating the browsing on our websites with promotional mailshots or access statistics. These cookies are not essential for browsing on our websites.
Who uses the information collected by the cookies?
The information collected by our cookies is exclusively used by Le Clos des Oliviers, with the exception of that contained in the third-party cookies, which is used and managed by external entities in order to meet with the requests for improvement of our services and the visitor’s experience during the latter’s browsing on our websites.
A cookie is stored on your computer subject to your preferences. By using the settings of your browsing software or through inter-professional platforms, you may simply and free of charge, accept
(1) (1) or refuse (2) the storage of cookies on your computer, at any time.
1. Accepting cookies
If your browsing software has been configured to accept the storage of cookies on your computer, the cookies included in the pages and content that you have consulted will be systematically stored in your computer.
2. Refusing cookies
You may configure your browsing software so that:
o the acceptance or refusal of cookies is offered to you when you consult a website, before a cookie may be stored on your computer;
o you systematically refuse the storage of cookies on your computer.
N.B.: any configuration that you may use on your browsing software regarding the acceptance or refusal of cookies may amend your browsing on the internet and your conditions of accessing certain services requiring the use of these same cookies.
If you choose to refuse the storage of cookies on your computer or if you delete those already stored, we decline all responsibility for the consequences related to the poor functioning of our services.
How to apply your choices depending on the browser that you use?
You may accept, restrict, block or delete cookies at any time on our websites by amending the configuration of your browsing software according to the following terms and conditions: